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	<title>Comments on: The perfect customer interaction support tool</title>
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	<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/</link>
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		<title>By: Customer Retention</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-39822</link>
		<dc:creator>Customer Retention</dc:creator>
		<pubDate>Thu, 29 Jan 2009 01:49:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-39822</guid>
		<description>Great article. What you said here &quot;isn’t about the tools, it’s about the relationships.&quot; is so true on all levels. As CRM specialists, we&#039;ve managed just by the use of forums and emails to build up such a huge network of customers and return customers without any tools just relationship chatting skills.</description>
		<content:encoded><![CDATA[<p>Great article. What you said here &#8220;isn’t about the tools, it’s about the relationships.&#8221; is so true on all levels. As CRM specialists, we&#39;ve managed just by the use of forums and emails to build up such a huge network of customers and return customers without any tools just relationship chatting skills.</p>
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	<item>
		<title>By: Mike Rowland</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-10218</link>
		<dc:creator>Mike Rowland</dc:creator>
		<pubDate>Tue, 02 Oct 2007 22:06:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-10218</guid>
		<description>The search for the holy grail of platforms continues. Each of the platforms/aps listed above have their pluses and minuses, there is no perfect fit no matter how hard we try.

The good news is that the aps are getting so much better and more robust. Remember when we had to choose between iChat, eShare, and WebCrossing as our only vendors???? 

Based upon our technology reviews for clients, I&#039;ll go out on a limb and project that we&#039;re about 2-3 years from a web based ap that can do about 90% of what you&#039;ve listed. Good luck and thanks for providing such clear ideas to our community. You&#039;ve done a good job of explaining the details and the frustrations that many of us feel...</description>
		<content:encoded><![CDATA[<p>The search for the holy grail of platforms continues. Each of the platforms/aps listed above have their pluses and minuses, there is no perfect fit no matter how hard we try.</p>
<p>The good news is that the aps are getting so much better and more robust. Remember when we had to choose between iChat, eShare, and WebCrossing as our only vendors???? </p>
<p>Based upon our technology reviews for clients, I&#8217;ll go out on a limb and project that we&#8217;re about 2-3 years from a web based ap that can do about 90% of what you&#8217;ve listed. Good luck and thanks for providing such clear ideas to our community. You&#8217;ve done a good job of explaining the details and the frustrations that many of us feel&#8230;</p>
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	</item>
	<item>
		<title>By: Mike Rowland</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-36103</link>
		<dc:creator>Mike Rowland</dc:creator>
		<pubDate>Tue, 02 Oct 2007 21:06:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-36103</guid>
		<description>The search for the holy grail of platforms continues. Each of the platforms/aps listed above have their pluses and minuses, there is no perfect fit no matter how hard we try.&lt;br&gt;&lt;br&gt;The good news is that the aps are getting so much better and more robust. Remember when we had to choose between iChat, eShare, and WebCrossing as our only vendors???? &lt;br&gt;&lt;br&gt;Based upon our technology reviews for clients, I&#039;ll go out on a limb and project that we&#039;re about 2-3 years from a web based ap that can do about 90% of what you&#039;ve listed. Good luck and thanks for providing such clear ideas to our community. You&#039;ve done a good job of explaining the details and the frustrations that many of us feel...</description>
		<content:encoded><![CDATA[<p>The search for the holy grail of platforms continues. Each of the platforms/aps listed above have their pluses and minuses, there is no perfect fit no matter how hard we try.</p>
<p>The good news is that the aps are getting so much better and more robust. Remember when we had to choose between iChat, eShare, and WebCrossing as our only vendors???? </p>
<p>Based upon our technology reviews for clients, I&#8217;ll go out on a limb and project that we&#8217;re about 2-3 years from a web based ap that can do about 90% of what you&#8217;ve listed. Good luck and thanks for providing such clear ideas to our community. You&#8217;ve done a good job of explaining the details and the frustrations that many of us feel&#8230;</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: links for 2007-09-26</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-7186</link>
		<dc:creator>links for 2007-09-26</dc:creator>
		<pubDate>Wed, 26 Sep 2007 03:32:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-7186</guid>
		<description>[...] The perfect customer interaction support tool (tags: community , engagement, loyalty, participation)      Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. [...]</description>
		<content:encoded><![CDATA[<p>[...] The perfect customer interaction support tool (tags: community , engagement, loyalty, participation)      Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. [...]</p>
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	<item>
		<title>By: Ben</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-6078</link>
		<dc:creator>Ben</dc:creator>
		<pubDate>Sun, 23 Sep 2007 12:30:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-6078</guid>
		<description>I&#039;ve also been in search of a remarkable online community platform. 
http://caeexam.blogspot.com/2006/06/may-i-work-near-my-online-community.html

Please publish your findings!

To the list of multiple access points, I&#039;d add an interactive desktop alert widget similar to Southwest Airlines&#039; DING application. Users could customize if they want to know when an admin posts something, one of their favorite users posts something, a new document is posted, etc. When the alert is activated, users could have the option to interact through the widget, or jump off to the community web site, or post a reply by email.</description>
		<content:encoded><![CDATA[<p>I&#8217;ve also been in search of a remarkable online community platform.<br />
<a href="http://caeexam.blogspot.com/2006/06/may-i-work-near-my-online-community.html" rel="nofollow">http://caeexam.blogspot.com/2006/06/may-i-work-near-my-online-community.html</a></p>
<p>Please publish your findings!</p>
<p>To the list of multiple access points, I&#8217;d add an interactive desktop alert widget similar to Southwest Airlines&#8217; DING application. Users could customize if they want to know when an admin posts something, one of their favorite users posts something, a new document is posted, etc. When the alert is activated, users could have the option to interact through the widget, or jump off to the community web site, or post a reply by email.</p>
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	<item>
		<title>By: Ben</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-36102</link>
		<dc:creator>Ben</dc:creator>
		<pubDate>Sun, 23 Sep 2007 11:30:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-36102</guid>
		<description>I&#039;ve also been in search of a remarkable online community platform. &lt;br&gt;&lt;a href=&quot;http://caeexam.blogspot.com/2006/06/may-i-work-near-my-online-community.html&quot;&gt;http://caeexam.blogspot.com/2006/06/may-i-work-...&lt;/a&gt;&lt;br&gt;&lt;br&gt;Please publish your findings!&lt;br&gt;&lt;br&gt;To the list of multiple access points, I&#039;d add an interactive desktop alert widget similar to Southwest Airlines&#039; DING application. Users could customize if they want to know when an admin posts something, one of their favorite users posts something, a new document is posted, etc. When the alert is activated, users could have the option to interact through the widget, or jump off to the community web site, or post a reply by email.</description>
		<content:encoded><![CDATA[<p>I&#8217;ve also been in search of a remarkable online community platform. <br /><a href="http://caeexam.blogspot.com/2006/06/may-i-work-near-my-online-community.html"></a><a href="http://caeexam.blogspot.com/2006/06/may-i-work-.." rel="nofollow">http://caeexam.blogspot.com/2006/06/may-i-work-..</a>.</p>
<p>Please publish your findings!</p>
<p>To the list of multiple access points, I&#8217;d add an interactive desktop alert widget similar to Southwest Airlines&#8217; DING application. Users could customize if they want to know when an admin posts something, one of their favorite users posts something, a new document is posted, etc. When the alert is activated, users could have the option to interact through the widget, or jump off to the community web site, or post a reply by email.</p>
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		<title>By: Chris Heuer</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-5439</link>
		<dc:creator>Chris Heuer</dc:creator>
		<pubDate>Fri, 21 Sep 2007 19:49:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-5439</guid>
		<description>I have been searching for this too and found nothing that meets my needs yet, but Drupal, customized with a real budget can serve as a platform to do most everything you suggest.

The thing is though, that I have to ask, &#039;perfect for what/who?&#039; - the needs are still slightly different in each situation, so it also really needs to be customizable to the very specific usage of the human beings who are needing to connect with each other.

Everything is Situational...

What would be really interesting is to create a matrix of community characteristics and see how they match to existing solutions... could be a great research project.</description>
		<content:encoded><![CDATA[<p>I have been searching for this too and found nothing that meets my needs yet, but Drupal, customized with a real budget can serve as a platform to do most everything you suggest.</p>
<p>The thing is though, that I have to ask, &#8216;perfect for what/who?&#8217; &#8211; the needs are still slightly different in each situation, so it also really needs to be customizable to the very specific usage of the human beings who are needing to connect with each other.</p>
<p>Everything is Situational&#8230;</p>
<p>What would be really interesting is to create a matrix of community characteristics and see how they match to existing solutions&#8230; could be a great research project.</p>
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		<title>By: Chris Heuer</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-36101</link>
		<dc:creator>Chris Heuer</dc:creator>
		<pubDate>Fri, 21 Sep 2007 18:49:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-36101</guid>
		<description>I have been searching for this too and found nothing that meets my needs yet, but Drupal, customized with a real budget can serve as a platform to do most everything you suggest.&lt;br&gt;&lt;br&gt;The thing is though, that I have to ask, &#039;perfect for what/who?&#039; - the needs are still slightly different in each situation, so it also really needs to be customizable to the very specific usage of the human beings who are needing to connect with each other.&lt;br&gt;&lt;br&gt;Everything is Situational...&lt;br&gt;&lt;br&gt;What would be really interesting is to create a matrix of community characteristics and see how they match to existing solutions... could be a great research project.</description>
		<content:encoded><![CDATA[<p>I have been searching for this too and found nothing that meets my needs yet, but Drupal, customized with a real budget can serve as a platform to do most everything you suggest.</p>
<p>The thing is though, that I have to ask, &#8216;perfect for what/who?&#8217; &#8211; the needs are still slightly different in each situation, so it also really needs to be customizable to the very specific usage of the human beings who are needing to connect with each other.</p>
<p>Everything is Situational&#8230;</p>
<p>What would be really interesting is to create a matrix of community characteristics and see how they match to existing solutions&#8230; could be a great research project.</p>
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		<title>By: lane</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-5391</link>
		<dc:creator>lane</dc:creator>
		<pubDate>Fri, 21 Sep 2007 15:09:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-5391</guid>
		<description>yeah, we&#039;re not quite the right tool for this particular job, since we&#039;re focused entirely (@ the moment) on public interactions between companies and customers. but, this does sound like a pretty interesting idea...</description>
		<content:encoded><![CDATA[<p>yeah, we&#8217;re not quite the right tool for this particular job, since we&#8217;re focused entirely (@ the moment) on public interactions between companies and customers. but, this does sound like a pretty interesting idea&#8230;</p>
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	<item>
		<title>By: lane</title>
		<link>http://www.communityguy.com/1039/perfect-customer-interaction-tool/comment-page-1/#comment-36100</link>
		<dc:creator>lane</dc:creator>
		<pubDate>Fri, 21 Sep 2007 14:09:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.communityguy.com/1039/perfect-customer-interaction-tool/#comment-36100</guid>
		<description>yeah, we&#039;re not quite the right tool for this particular job, since we&#039;re focused entirely (@ the moment) on public interactions between companies and customers. but, this does sound like a pretty interesting idea...</description>
		<content:encoded><![CDATA[<p>yeah, we&#8217;re not quite the right tool for this particular job, since we&#8217;re focused entirely (@ the moment) on public interactions between companies and customers. but, this does sound like a pretty interesting idea&#8230;</p>
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