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What’s your kink?

October 7th, 2007 Posted in Business Strategy



flint tattoo close

Originally uploaded by flint knits

Have you ever noticed that when people are passionate about things that aren’t interesting to you, you’re inclined to call them “weird”, or say things like “They have too much time on their hands”.

At LEGO I used to hear this all the time about our most passionate fans. I worked hard to immediately and harshly squash this mindset. Even LEGO colleagues often had a hard time understanding how fan interest in the product could be deep enough to move people to tattoo LEGO bricks on themselves.

Calling your most passionate consumers “weirdos” is a dangerous, infectious mindset and should be rooted out and exterminated without prejudice.

So how do you get people to stop this? For me it was fairly easy, although a bit uncomfortable. Once someone would say something like this, I’d immediately say: “wait a minute, you’re really going to insult the people who put food on your table?” This would lead to some conversation where I would slip in something like: “So out of curiosity, what’s your hobby?” Most of the time this would shut them down and make them realize what they were doing.

I once had a guy tell me “Oh, I’m restoring a car, but that’s different.” We started talking and he ended up sharing that he was going to have spent around $30,000 to restore this car he was planning on selling for around $15,000…

Weird.

Everyone has their on kink, including you. Before you call out someone else for theirs, think about whether you want someone calling you weird for yours.

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  • Thom D.
    First of all..lol..My hometown is Flint Michigan, so the Flickr picture gave me a chuckle.

    Secondly, working for website that allows "adult content" to be uploaded by it's members, I run into this attitude alot. I'm actually printig this article out and spreading it around.
  • Well said. I think this is one of the most important mindset shifts that marketing and product folks at big companies need to get through to start understanding how to support their users and create meaningful connections with the people they serve. Just as brands are negotiated, products are negotiated and launching a product out in to the world is really only the starting point for its evolution. Paying attention to what people want to do with it on their own terms and supporting them in those efforts however you can is critical to the next steps in the process.
  • Wow. Perfect timing. I just spent twenty minutes last night telling a friend about your point at BlogOrlando and you just go ahead and type it all out the next morning. Very convenient.

    That point resonated with me fairly well and I've thought a lot about how I've made the all-too ready jump to call someone 'odd' in some way when I've certainly got my own share of oddities from other's points of view.

    And in business, blogging, and relationships (of any kind) this is a very destructive way of maintaining (or building) them. Somehow, I think we all know that intuitively in our hearts, but it takes a gentle rap on the head from a friend (or fellow blogger!) to remind us of that.

    Now, if I can only get out of this swamp so I can get to Level 40 so my rogue character can buy a mount soon. Woops! Did I say that out loud?
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