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I love this interview between the CEO of a multi-million dollar company and the editor of a fan-created publication. This is the stuff that really blows my mind about his ability to lead (as I mentioned before). Cool stuff.
Jake McKee is an evangelist for customer collaboration, online communities, and fan groups. He has a rich background in Web development, community
management, business strategy, and product development.
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One of the most important lessons from this interview has to be the issue of an open communication. This does not merely extend to the big bosses but also to the employees and to the consumers themselves. Without such a dialogue, how will you know which direction to go?