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Hello future readers!
As you’re likely aware, I’m at SXSW today. Past Jake has written this entry so you wouldn’t be lonely while he was in Austin having fun. And in the spirit of great conference panels, check out Brian’s “Community and Customer Service” panel from a few weeks ago.
Jake McKee is the Chief Strategy Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.
