What struck me again is how the perception of the moderation role needs to be shifted away from that of just policing users; the need for enforcement is really just a byproduct of the true goal of helping both members and the organization be successful on the forums, a theme I’ve heard echoed in your blog before. Great stuff!

I must admit, I was surprised to be reading your bog and suddenly see Joe’s face pop-up at me! As a disclosure, I work at Lithium with Joe.