OCRN: Randy Farmer Interview [VIDEO]

June 9th, 2008 Posted in Building Community

Last week, I had the pleasure of interviewing one of the smartest cats in the community biz, Randy Farmer. Check out the video below. Randy is also a member of the OCRN… just sayin.

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Jake McKee is the Chief Strategy Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.

In a past life, Jake was the Global Community Relations Specialist for the LEGO Company, where he spent five years on the front lines of customer-company interaction.