Comments on: Extortion: American Airlines’ new business model. http://www.communityguy.com/1931/extortion-american-airlines-new-business-model/ Sat, 20 Mar 2010 08:26:22 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Bobby McDonald http://www.communityguy.com/1931/extortion-american-airlines-new-business-model/comment-page-1/#comment-38675 Bobby McDonald Wed, 05 Nov 2008 17:56:49 +0000 http://www.communityguy.com/1931/extortion-american-airlines-new-business-model/#comment-38675 Jake,<br><br>You and I definitely agree on American Airlines. Two years ago I was on a trip abroad with my brother. My brother, being the genius that he is, lost his backpack and our return e-Tickets. The return flight from Dublin to Chicago was absolutely no problem. The Aer Lingus (national airline) representative said that it wouldn't be a problem, took our receipt for the tickets and signed it in lieu of a boarding pass.<br><br>We get to Chicago and our flight to Charlotte is run by AA. We wait in the customer service line for 2 hours to be told that we will have to purchase new tickets!!! Both the customer service representative and my brother and I had proof that we had indeed purchased the tickets, but we did not have the actual tickets and e-Tickets apparently cannot be reprinted?!? <br><br>The analogy that was given to us by the "customer service" representative was that if you went to the theater and didn't have your ticket they would not let you in to see the show. I absolutely flipped (I'm surprised airport security wasn't called). At a theater there is not a computer screen telling you that I bought the tickets!! We ended up spending $700 on tickets to Charlotte (NOT on AA). I will never again fly American Airlines. They have lost my business and anyone who asks me about them as an airline. (End Rant)<br><br>Bobby Jake,

You and I definitely agree on American Airlines. Two years ago I was on a trip abroad with my brother. My brother, being the genius that he is, lost his backpack and our return e-Tickets. The return flight from Dublin to Chicago was absolutely no problem. The Aer Lingus (national airline) representative said that it wouldn't be a problem, took our receipt for the tickets and signed it in lieu of a boarding pass.

We get to Chicago and our flight to Charlotte is run by AA. We wait in the customer service line for 2 hours to be told that we will have to purchase new tickets!!! Both the customer service representative and my brother and I had proof that we had indeed purchased the tickets, but we did not have the actual tickets and e-Tickets apparently cannot be reprinted?!?

The analogy that was given to us by the “customer service” representative was that if you went to the theater and didn't have your ticket they would not let you in to see the show. I absolutely flipped (I'm surprised airport security wasn't called). At a theater there is not a computer screen telling you that I bought the tickets!! We ended up spending $700 on tickets to Charlotte (NOT on AA). I will never again fly American Airlines. They have lost my business and anyone who asks me about them as an airline. (End Rant)

Bobby

]]> By: Chris http://www.communityguy.com/1931/extortion-american-airlines-new-business-model/comment-page-1/#comment-38674 Chris Wed, 05 Nov 2008 15:37:28 +0000 http://www.communityguy.com/1931/extortion-american-airlines-new-business-model/#comment-38674 Why don't you email this experience to <a href="http://consumerist.com/" rel="nofollow">http://consumerist.com/</a><br><br>I bet something happens. Why don't you email this experience to http://consumerist.com/

I bet something happens.

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