Flame Wars – by design
December 27th, 2004 Posted in Building Community
Clay Shirky takes a look at flame wars as part of the process of any mailing list or forum.
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Clay Shirky takes a look at flame wars as part of the process of any mailing list or forum.
Jake McKee is the Chief Idea Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.



