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I just came across this blog post about one person’s views on giving great customer service. It’s a good read.
I’m off to D.C. for the weekend for my grandmother’s 80th birthday party and some sightseeing. Should be a great time. See you on Tuesday!
Jake McKee is the Chief Idea Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.
