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At 30 mins, it’s a bit long, but this video presentation by Lawrence Lessig about Google Book Search.
(As a side note, Lessig is also using a similar format as Dick Hardt – which is a good thing)
Jake McKee is the Chief Idea Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.
