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As you may have noticed, I love a great quote. This one’s from Winston Churchill:
“Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen”
An important reminder for all of us social media/community types.
Jake McKee is the Chief Idea Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.
