People call me The Community Guy
Comcast hires seat fillers to block grassroots participants
Much of my client work centers around helping clients understand and implement customer interaction projects. During every project, there are questions that come up about what the limits are for engaging the community, and my answer always starts with some variation of: “Well, what would you do if this was a friend or colleague, rather […]
iTunes = Number 2 Music retailer
Seriously, when you bought your first iPod, did you ever think you’d read this? CUPERTINO, California—February 26, 2008—Apple® today announced that iTunes® (www.itunes.com) is now the number two music retailer in the US, behind only Wal-Mart, based on the latest data from the NPD Group*. Apple also announced that there are now over 50 million […]
Social Media’s “New Coke” pending?
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New term: Love Leech
I’m coining a new term: Love Leech. We’ve all seen those business people who add a blog comment saying something like: “I see you’ve blogged about X, then certainly you’ll enjoy X’s closest competitor, my business, X2!” Sometimes this is just flat out spam, but other times I think it can genuinely be part of […]
Just the facts! …or Just the facts?…?
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Video: There’s a New Conversation
A couple weeks back, I was honored to join an event in NYC organized by Ted Shelton from The Conversation Group. The event, “There’s a new conversation” focused on what’s happened in the 10 years since the launch of The Cluetrain Manifesto. More on the event, as well as clips of the other speakers on […]
SXSW Panel: “Managing Communities That Work”
In addition to the panel I’m moderating at SXSW Interactive, I’m also playing the role of panelist on what should be a fantastic panel. Details below (and on the SXSW site, and huge thanks to Miles from Small World Labs for the invite! Managing Communities that Work Communities managers unite! Learn best practices, lessons learned […]
Legal win for Web developers
Consumer anti-scam site, RipOffReport.com has been in court fighting “a defamation and trademark infringement complaint brought by Whitney Information Network, a company billing itself as offering education in real estate investing.” More on the story: The court ruled that the federal Communications Decency Act protects site operators from liability for user comments–even when the company […]