New Whitepaper: Six techniques for creating culture through online moderation
I’m proud to announce that I’ve released a new whitepaper, written together with my friends at eModeration.
Six techniques for creating culture through online moderation (download)
This paper focuses on six methods of doing more with your content moderation staff than just asking them to hit “accept” or “decline”. Given the proper training and rules of engagement, your talented moderation staff and help build fantastic culture.
The staff at eModeration (including my wife) are a fantastic group of moderators working a wide variety of client projects. What I find most intriguing about their work is their desire to have a closer connection to the brand they’re working with. They stumble across many instances where they’d love to do more with the communities, but aren’t given the trust by the project owners to do so.
This paper outlines both the reasons it’s powerful to allow your moderators room to engage, as well as the techniques for sucess.
