Comments on: Why Twitter Works http://www.communityguy.com/2230/why-twitter-works/ Sat, 20 Mar 2010 08:26:22 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Jake McKee http://www.communityguy.com/2230/why-twitter-works/comment-page-1/#comment-40277 Jake McKee Mon, 09 Mar 2009 02:23:13 +0000 http://www.communityguy.com/2230/why-twitter-works/#comment-40277 Thanks for the comment, Susan. But I couldn't possible disagree more. <br><br>Dell could have the best support experience in the world and people are still going to a) skip the proper channels, b) not get what they need out of the proper channels, or c) have an experience in proper channels that leaves them lacking for valid or invalid reasons. Dell's presence in Twitter IS a support channel. They're showing that even if you yell "Dell sucks!" in an open room, Dell is aware and will respond. <br><br>That's pretty great support, in my opinion. Thanks for the comment, Susan. But I couldn't possible disagree more.

Dell could have the best support experience in the world and people are still going to a) skip the proper channels, b) not get what they need out of the proper channels, or c) have an experience in proper channels that leaves them lacking for valid or invalid reasons. Dell's presence in Twitter IS a support channel. They're showing that even if you yell “Dell sucks!” in an open room, Dell is aware and will respond.

That's pretty great support, in my opinion.

]]> By: Susan http://www.communityguy.com/2230/why-twitter-works/comment-page-1/#comment-40276 Susan Sun, 08 Mar 2009 18:40:21 +0000 http://www.communityguy.com/2230/why-twitter-works/#comment-40276 I would argue this demonstrates the failure of the company to showcase where to go for support. Twitter is someone yelling out in an open room. It's not someone knowing where to go for the right resources.<br><br>That's a fail of the support channel, not a win for Twitter. I would argue this demonstrates the failure of the company to showcase where to go for support. Twitter is someone yelling out in an open room. It's not someone knowing where to go for the right resources.

That's a fail of the support channel, not a win for Twitter.

]]> By: Debra Askanase http://www.communityguy.com/2230/why-twitter-works/comment-page-1/#comment-40253 Debra Askanase Fri, 06 Mar 2009 09:52:12 +0000 http://www.communityguy.com/2230/why-twitter-works/#comment-40253 Jake, <br>I have a similar story: I intentionally sent a tweet out that I was disappointed that there were no more invites to the beta version of topify. I was hoping that they were listening. They were, and sent me an invitation...and have responded promptly to my futher queries. Twitter does work - instantly! Jake,
I have a similar story: I intentionally sent a tweet out that I was disappointed that there were no more invites to the beta version of topify. I was hoping that they were listening. They were, and sent me an invitation…and have responded promptly to my futher queries. Twitter does work – instantly!

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