Maybe I’m just having a bad day, but shouldn’t a book blog (a blog that supports the writing of a physical book), include mostly a discussion of the content of the book? Apparently not.
Jake McKee is the Chief Strategy Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.
