Quote of the day
Steve said, in reference to online communities:
"Unrest compliments serenity… otherwise you couldn’t tell them apart"
Classic!
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Steve said, in reference to online communities:
Classic!
Jake McKee is an evangelist for customer collaboration, online communities, and fan groups. He has a rich background in Web development, community
management, business strategy, and product development.
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In online communities, “unrest” is often the voice of the little guy, going against the grain. This can range from the common troll to a well-spoken ranter who believes that something is wrong with you and your ‘thing’, and they have reasons why. The tough part is wading through and making sure that you’re separating the two, so you can use the latter to improve. If you move into the commercial space, the tougher part is convincing them that it’s NECESSARY to do so. You can’t silent the voice of dissent, or else you silence a source of innovation.
Oh, and howdy!
It was nice chatting with you at Refresh.