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Last week, two more people joined the Blogosphere:
Malcolm Gladwell – Writer of the amazing book The Tipping Point.
Matt Johnson – my long time friend and former co-worker
Drop by and tell them both hi!
Jake McKee is the Chief Strategy Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.
