Comments on: The Customer Interaction Manifesto http://www.communityguy.com/810/the-customer-interaction-manifesto/ Sat, 20 Mar 2010 08:26:22 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: David B. http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-586 David B. Wed, 04 Apr 2007 06:13:53 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-586 Great points, Jake. This is good stuff to say up front to businesses looking to enter this space -- even though I do think it's <br /><a href="http://learfield.typepad.com/interaction/2007/04/community_marke.html" rel="nofollow">a little sad</a> that it needs to be said at all. We've been conditioned so thoroughly to be subtly dishonest in our PR and marketing efforts that it takes a conscious effort to set aside the spin and speak openly with people, as if we're engaging equals. (I'm not talking about blatant lies -- just superficial spin that we would never use with our "real" friends in our "real" communities.")<br /> Great points, Jake. This is good stuff to say up front to businesses looking to enter this space — even though I do think it’s
a little sad that it needs to be said at all. We’ve been conditioned so thoroughly to be subtly dishonest in our PR and marketing efforts that it takes a conscious effort to set aside the spin and speak openly with people, as if we’re engaging equals. (I’m not talking about blatant lies — just superficial spin that we would never use with our “real” friends in our “real” communities.”)

]]> By: David B. http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-35974 David B. Wed, 04 Apr 2007 05:13:53 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-35974 Great points, Jake. This is good stuff to say up front to businesses looking to enter this space -- even though I do think it's <br><a href="http://learfield.typepad.com/interaction/2007/04/community_marke.html" rel="nofollow">a little sad</a> that it needs to be said at all. We've been conditioned so thoroughly to be subtly dishonest in our PR and marketing efforts that it takes a conscious effort to set aside the spin and speak openly with people, as if we're engaging equals. (I'm not talking about blatant lies -- just superficial spin that we would never use with our "real" friends in our "real" communities.")</br><br><br></br> Great points, Jake. This is good stuff to say up front to businesses looking to enter this space — even though I do think it’s
a little sad that it needs to be said at all. We’ve been conditioned so thoroughly to be subtly dishonest in our PR and marketing efforts that it takes a conscious effort to set aside the spin and speak openly with people, as if we’re engaging equals. (I’m not talking about blatant lies — just superficial spin that we would never use with our “real” friends in our “real” communities.”)

]]> By: Maria Palma http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-585 Maria Palma Sun, 05 Mar 2006 22:28:17 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-585 Jake,<br /><br />Thanks for the inspiring words... I couldn't have said it better myself. Customer service is one of my passions in life and it's just very important that we connect with people on a basic human level.<br /><br />I've posted your "Manifesto" on my <a href="http://www.customersarealways.com" rel="nofollow">customer service blog.</a> Thanks!<br /><br />~Maria Palma Jake,

Thanks for the inspiring words… I couldn’t have said it better myself. Customer service is one of my passions in life and it’s just very important that we connect with people on a basic human level.

I’ve posted your “Manifesto” on my customer service blog. Thanks!

~Maria Palma

]]> By: Maria Palma http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-35973 Maria Palma Sun, 05 Mar 2006 20:28:17 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-35973 Jake,<br></br><br>Thanks for the inspiring words... I couldn't have said it better myself. Customer service is one of my passions in life and it's just very important that we connect with people on a basic human level.</br><br></br><br>I've posted your "Manifesto" on my <a href="http://www.customersarealways.com" rel="nofollow">customer service blog.</a> Thanks!</br><br></br><br>~Maria Palma</br> Jake,

Thanks for the inspiring words… I couldn’t have said it better myself. Customer service is one of my passions in life and it’s just very important that we connect with people on a basic human level.

I’ve posted your “Manifesto” on my customer service blog. Thanks!

~Maria Palma

]]> By: Jake http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-584 Jake Sun, 26 Feb 2006 20:35:43 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-584 Adding that point - great idea! Adding that point – great idea!

]]> By: Mike Sansone http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-583 Mike Sansone Sun, 26 Feb 2006 18:40:24 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-583 All these points are great, especially "Their Cause" and "Walk a Mile" points.<br /><br />Maybe this fits in the "Survey the Landscape" point, I've found that if you don't know the answer to a question - say so, follow-up and follow through with the answer when you get it. <br /><br />An "I don't know - but I'll find out" will be much better than spin (so maybe this goes with point #1.<br /><br />Great post. All these points are great, especially “Their Cause” and “Walk a Mile” points.

Maybe this fits in the “Survey the Landscape” point, I’ve found that if you don’t know the answer to a question – say so, follow-up and follow through with the answer when you get it.

An “I don’t know – but I’ll find out” will be much better than spin (so maybe this goes with point #1.

Great post.

]]> By: Jake http://www.communityguy.com/810/the-customer-interaction-manifesto/comment-page-1/#comment-35876 Jake Sun, 26 Feb 2006 18:35:43 +0000 http://antseyeview.com/communityguy.com/?p=810#comment-35876 Adding that point - great idea! Adding that point – great idea!

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