Ask The Community Guy

With a blog named “Community Guy”, quite a few questions about community building, customer relationships, and various other assorted topics are sent in via email. Consider this a formal program to help answer such questions out in the open where everyone can benefit.

If you have a question for The Community Guy (aka: Jake McKee), send an email to: ask@communityguy.com. You can also add send a message via @askcommunityguy on Twitter.

Here’s a running list of the questions that have been asked so far.

Interested in learning more about the oft-discussed 90-9-1 Principle? I’ve created a mini-site that talks about just that.

Jake McKee is the Chief Strategy Officer and Ant Wrangler at Ant's Eye View, a customer experience strategy practice focused on helping clients escalate their customer experience. With a rich background in customer collaboration, online communities, and fan groups, and Web development, community management, and product development, Jake helps organizations understand how to act like groups of people, rather than soulless money making machines.

In a past life, Jake was the Global Community Relations Specialist for the LEGO Company, where he spent five years on the front lines of customer-company interaction.