Building Community
Tim’s thoughts on the LEGO community
My friend and fellow LEGO fan, Tim Courtney had a great write-up about his memories of the community team’s entrance into the fan community. It’s a unique perspective from “the other side”.
Right about the time some people were stocking up for Y2K, Brad Justus announced LEGO Direct, the new direct-to-consumer division [...]
OCRN: Randy Farmer Interview [VIDEO]
Last week, I had the pleasure of interviewing one of the smartest cats in the community biz, Randy Farmer. Check out the video below. Randy is also a member of the OCRN… just sayin.
“Customers”: Is it the right word?
In the 2 years since I left LEGO, I’ve had to retrain myself to referring to people who buy stuff from companies as “consumers”. LEGO, like many manufacturing companies, has both customers (Wal-Mart, Target, Toys R’ Us, etc.) and consumers (mom, 7 year old boys, Jake). It all makes sense, but removed from that environment, [...]
eModeration: Five Techniques For Creating Safer Environments For Children
The fantastic outsourced moderation company, eModeration, has released a new whitepaper called “Five Techniques for Creating Safer Environments for Children“. It’s a quick and helpful read so be sure to check it out. [download]
Here’s the author’s quick recap of what you’ll read about:
1. Consult all available research when drafting parental guidelines – any [...]
Obama’s April numbers are stunning
I just read about Barack Obama’s fundraising results for the month of April. Whether you agree with his politics or not, it’s amazing to see the social change happening before our eyes.
New donors in April: 200,000
94% of contributions were under $200
93% of contributions were $100 or less
77% of contributions were $50 or less
52% of contributions [...]
Social Media in Plain English
Common Craft strikes again! Great work, Lee & Sachi!
Social Media in Plain English from leelefever on Vimeo.
The importance of idle chatter
Online community pioneer Howard Rheingold posted this tweet. I loved it enough to share.
I think idle chatter & pointless batter are part of the social glue that enables strangers to form communities.
Communispace: Imitation community and the future of this space
Did you know that a ripe banana has more than 150 taste components? And beyond that, “taste” is influenced by the visual appearance, the aroma, and even source of purchase. It’s no wonder that when scientist head to the lab to recreate “banana”, what they develop is something far different than a fresh, ripe tasty [...]
OCRN - Online Moderation Best Practices Interview
I had the pleasure of interviewing two rock stars in the online moderation space on behalf of the OCRN. Joe Cothrel from Lithium and Jay Bryant from LiveWorld. Jay and Joe both share some fantastic Best Practices for online moderation.
The most significant thing you’ll read/watch this year
When I say that this is the most significant thing you’ll read all year, it’s absolutely true.
My job is to help people understand and implement social tech ideas, and as such I find myself talking to a lot of people who have various levels of understanding about what social media, online community, and customer collaboration [...]
