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Doing It Right

Presdo: What a Web app should be

Thanks to TechCrunch, I found a brilliant new Web app for dealing with online scheduling. As a consultant working on a Mac and scheduling many clients and sales calls with people who use a wide variety of calendaring program, it’s a bear to get it all working right. Presdo looks like it might solve all [...]


Fantastic communication from Southwest

Remember Skirtgate? Southwest Airlines escorted a young woman off a plane because they didn’t like the shortness of her skirt. It turned into a debacle, especially considering the hot pants history of Southwest.
Somehow I missed the Southwest apology, and since I’m caught up in talk of quality communication over on the OCRN, I [...]


Common Craft Store Launches

Lee and Sachi at Common Craft have launched a very cool concept: The Common Craft Store where you can buy licensed versions of their amazing video content. Here’s their story on why they launched it:

Why have you created the Store? I thought your business was making videos for companies?
We often hear from individuals who know [...]


Writing makes all the difference

I’ve written in the past about the impact great writing can make on community interaction. This weekend I got my BzzKit for a new BzzAgent program I’m working on, the Chili’s Smokehouse Bacon Burger. (This thing is damn tasty - I tried one while I waited for my BzzKit to arrive, and damn!)
Part of the [...]


I love great email!

I recently signed up to check out Adroll, but haven’t had a chance to plug it into this blog. Too busy.
Today I got an email from Adroll and immediately rolled my eyes and thought “back off!” But for some reason I didn’t hit the delete button and instead decided to read it. I was treated [...]


Where’s Jake?

Have you been wondering where I disappeared to the last few days? I bought an iPhone. What do I think, you ask?
Can’t. Talk. Must. Use. More. iPhone.
More on this later. I’m still focused on ensuring the drool doesn’t connect with the phone.


NikeID - where are the social functions?

When I was in college, I worked for a medical product design company designing, of all things, shoes. We were working on some top secret methods of using pumps that inflated when you walked. It was a very cool idea, dreamed up by the company owner.
As part of doing research, we went to the shoe [...]


“Heroes” does character blogs right

You may recall my rant about character blogs done poorly. If you don’t the quick recap is that it’s hard to have an effective “character blog” (a blog created around a fictional character) when the blog has constant reminders that this character is completely fictional. TV show characters live in a world that’s not hosted [...]


LEGO: Seven Years Later

This time seven years ago, the LEGO Company was only just beginning to work on introducing themselves to their adult community, and were finally getting serious about the kids community.
In my five years at LEGO the situation on the ground went from having colleagues regularly decline to even meet with me, to having a [...]


Favorite Social Project of 2006

The year 2006 was a great year for social media projects with many fantastic projects launching or coming into their own. One of my favorites was Fisk-A-Teers: Crafting Ambassadors, a social community (not social network, let’s be completely clear here) for crafters. The site was driven by the folks at the Fiskars, and built and [...]