Doing It Right

Kudos Verizon

I’ve been waiting to be able to sign up for the Verizon FiOS service for some time. My friends have been teasing me about how fast their fiber optic internet connection is and how clear their fiber-based TV is. So you can imagine how happy I was when the construction was done in front of [...]

Great service! (x2)

In a world where delivering on customer expectations is surprising, and over delivering is unheard of, I am pleased to report two such over deliveries in a period of 48 hours. Think OutsideI have a rockin cool Bluetooth keyboard for my Smartphone. It allows me to type nearly as fast as I do on my [...]

Brand = User Experience

In this great article, I found a terrific synopsis of today’s "brand" environment:
A Brand these days is a “User Experience” in the broadest sense – a combination of look, feel and function. This maps to the old paradigm – Look is the Visual Identity, and Feel, the messaging and emotional out-take. But Feel now also [...]

The World is Not Flat

My buddy Lee over at CommonCraft.com is on a year long trip around the world with his lovely wife. And being the community minded fool he is, he’s undertaking an interesting project along the way… The World is Not Flat.

Here’s some background on the project:

When we started telling people about our plans for the trip, [...]

coComment

The second time I posted a blog comment, I knew that the person who created a solution to easily keep track of all of the comments I wanted to actually follow would be a millionaire. I tried to work on some ideas as I created and expanded BlogFusion. But other than subscriptions  via email or [...]

Welcome, StikiPad

I’ve been playing around with the new hosted wiki service, StikiPad for a bit during their beta. They’ve recently launched and let me say - wow!

If you’ve ever used a wiki before, you know all too well how difficult and confusing they can be. They seem to have come out of the world of Linux, [...]

All for the cost of dinner

Steve Rubel pointed this story out:

Last Night Jim Allchin, co-president of Microsoft’s Platforms, Products and Services Division met with a small group of bloggers and technologists here in San Francisco for dinner. The purpose of the dinner was to have an open and broad general discussion about Microsoft, their products and strategies, and general issues [...]

Authenticity

Reading this article about brands creating actual content as a way to grab new consumers made me smile.
Companies are aiming for a more authentic connection than they could get by a product placement deal or with the standard promotional efforts around a Hollywood movie premiere. Instead, the documentary format allows the companies to immerse viewers [...]

Dilbert Blog

Dilbert creator Scott Adams is blogging… and it’s damn funny. Check out his great blog - I think you’ll find it hilarious too. I’m certainly adding it to my daily reads.

Interestingly, he seems to have a more formal relationship with TypePad from what I see. Anyone have any info on that?

Typepad downtime update mail

There’s doing it right, then there’s doing it spot on perfect. I just got this mail from Six Apart yesterday morning. If you wonder how to write messages to your customers/consumers when you screw up, here’s the template. Great work Six Apart!

Dear Jake,
Two weeks ago I wrote you to [...]