Archive for September, 2005
Music industry hits bottom. Starts digging.
So now the music industry wants a slice of the iPod sales because they say Apple should be giving variable pricing on the songs, rather than the flat 99 cents.
At an investors’ conference in New York, Warner Music Group CEO Edgar Bronfman Jr. said the price of downloaded songs should vary depending on the popularity [...]
Google Adwords
Cringley is always an interesting read, and in this recent article he tackles Google AdWords. Interesting info about their algorithm.
This second effect deserves its own paragraph. As a Google advertiser you can decide to pay some amount — say $0.20 — to have your ad appear whenever someone’s Google search includes the word "Cringely." To [...]
AA Debacle: Comment answered
In the original AA Debacle blog entry, a site visitor responded with some interesting thoughts. Rather than respond inline on that thread, I’d like to address them in a new thread all together. I’m not snipping anything, but will reply inline with his comment. Here it goes…
Do you have proof of this alleged incident? Didn’t [...]
AA Debacle: Jake’s Reply
Here’s my reply to the latest message from AA (mentioned in this previous post):
First let me say thank you for your response. Unfortunately this message - clearly a canned answer - did absolutely nothing to address my concerns and problem. In fact, you’re doing more to harm our relationship than to help it with this [...]
AA Debacle: We have contact! Well, sorta…
I finally heard back from American Airlines today. The response was…uh… well, here, read it for yourself.
Dear Mr. McKee,
Thank you for visiting the American Airlines Web site and for your recent e-mail to AAdvantage Customer Service.
Our award fee structure is based strictly on departure date, rather than delivery time. When flights are ticketed 21 [...]
AA Debacle: Links are spreading
It’s only been a couple of days, but the word is spreading about the AA Debacle. Here’s a few of the people linking to this story:
Beyond the brand
Yogisalon
DougPetch.com
Paul Chenoweth
Social Customer
Common Craft
About.com
Google Alerts
BrandShift
The only update I have is the kind flight attendent who left a comment here saying she’d forward my mail to the right person. [...]
Excerpt from Spark
John has a short snippet from my interview with him for his book Spark. It’s a really interesting book, and well worth a read.
Check out the snippet here, or read below:
In Chapter 13 of Spark, Build a Community , I interviewed Jake McKee from LEGO. Jake’s ideas about building a realtionship are important:
What [...]
AA Debacle: 24 hours - no word
Well, it’s been 24 hours since I sent in my note to American Airlines. Still no word. Not even an auto-reply email from customer service giving me confirmation that my Web form submission went through, and the timefram I can expect someone to reply to me.
(There’s a lesson in there - consider that AA Lesson [...]
AA Debacle
American Airlines has been my preferred airline vendor for many years. I’ve flown literally hundreds of thousands of miles with them. I’m a Platinum member with them, and have been Gold or Platinum for about 4+ years.
After a recent debacle over the matter of a $50 fee that I shouldn’t have had to [...]
Speaking at AMA
I’ll be speaking in Albany, NY at the Annual Luncheon of the American Marketing Association on 5 October. If you read this blog and will be at the event, please introduce yourself. I’d love to meet you.
More info on the program:
In a world where marketing messages are thrown out at an audience with an incredible [...]
