Come build the best Recycling/Reuse Community

Kashless.org (See all jobs by this advertiser Kashless.org)

Description:

We're looking for someone to help support the online activities of all of our users. You can think of this as sort of a customer service type of position, except you have to use your individual analytical skills to come up with creative solutions to problems, and help us improve our applications along the way.

Our users will have questions, complaints, requests and ideas...we will get a huge number of emails, forum posts, Facebook messages, blog comments, death threats, love notes and other interactions from our users. If there is ever a problem with something that we make (yeah right) you would be the one responding to emails with a polite apology and an explanation of the problem. Some angry person will email you to ask if they can post some firearms and suicide vests on Kashless.org Are you ready to deal with that hot potato? Yikes. Are you ready to monitor our site activity to prevent spam? Also, we're going to need you to be our eyes and ears on the front lines, keeping close tabs on what our users are asking for. We want you to come to us with suggestions for what features we should change to better serve our users. This position will also involve moderating our message boards, approving MySpace friend requests, and stuff like that. In addition to multiple virtual persona's you will have plenty of opportunities in meat space to interact with local marketing partners organizing events and generating awareness.

Qualifications:

You have a positive, customer-focused attitude
You can effectively communicate with users and answer support emails
You are good at spotting community trends and representing the voice of our user community
You are technically experienced enough to be able to troubleshoot problems in real-time and implement solutions
You have lots of experience using sites like Facebook and MySpace, as well as familiarity with norms, slang and etiquette on forums, message boards and blogs
You are passionate about seeing the communities that Kashless creates stay vibrant, interesting, and effective at achieving their goals
Sure you will make fun of the occassional annoying user, but you will never actually get angry or lose your cool
You have the ability to work well under multiple, time sensitive situations
You are excited to assist us in establishing and enforcing community standards

Pluses:

College degree
Experience in a customer service or community moderation role
A technical understanding deep enough to enable you to help the engineering team troubleshoot problems that arise
You are a snarky and hilarious writer, as it turns out
SEO and SEM experience.

Apply:

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