Wikia Community Manager

Wikia (See all jobs by this advertiser Wikia)

Description:

Wika is a fast growing, consumer-publishing platform where millions of passionate fans come to discover, create and share a shocking abundance of information on thousands of topics. Community created wikis cover everything from the latest games, anime and TV to eco-friendly living and the world's best chocolate chip recipes. With over 40,000 enthusiast communities attracting more than 30 million visitors each month, Wikia is positioned as the largest user-generated media company and a top 100 web property.

Founded by Jimmy Wales, the founder of Wikipedia, Wikia is headquartered in a brightly colored SOMA office space in San Francisco, CA. Investors include Bessemer Venture Partners and Amazon.

Wikia Community Manager (San Francisco, CA)

Do you love managing and helping online communities? Could you be the advocate and voice for thousands of active communities? Would you like to join a fantastic community team? If the answer is an enthusiastic "yes" to these questions and you eat, sleep and breath online communities, then we hope to hear from you.

Responsibilities

* Identifying community needs and spearheading projects to resolve those issues.
* Supporting wiki communities and helping them grow by providing help, advice, and practical assistance.
* Assisting users and responding to their questions via email, wiki talk pages, and real-time chat.
* Testing new features and creating corresponding help pages and tutorials.
* Serving as the initial point of contact for users and tenaciously following through on all issues until they are resolved.
* Representing Wikia and working to improve user satisfaction and community/staff relationships.

Applying

This is a full time position based in our SOMA office in San Francisco.

Send your resume and cover letter in plain text to hiringwikia.com and include 'Wikia Community Manager' in the subject line.

Qualifications:

About You

You should find nothing more satisfying than identifying the needs of communities and finding creative ways to solve their problems. You thrive in chaos and aren't afraid to make rapid but smart decisions to meet tight deadlines.

The ideal candidate should have experience managing online communities, a knack for remaining calm in the midst of drama, and be self-motivated, organized, reliable, proactive, innovative, and all-round downright amazing. A basic understanding of HTML is a must and we'd love to find someone who understands CSS and Javascript too.

Apply:

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