Email this Job- Coordinate daily customer service assignments and activities of associates
- Utilize our CRM system to manage, analyze, resolve, and document all applicable customer issues
- Provide a satisfactory customer service experience for all customers
- Provide an accurate and resourceful FAQ, knowledge base and other associated community support documentation
- Liaise directly with the community and deviousTechnology Staff to provide swift response to site issues
- Ensure proper execution of all customer service programs and processes
- Analyze customer service results and trends to prepare action plans
- Assist the deviantART community and help maintain a healthy and positive atmosphere for all members
This post has expired! It was posted more than 126 days ago.
Customer Service Manager
deviantART.com (See all jobs by this advertiser deviantART.com)
Posted date: October 6, 2009
Location: Hollywood, LA, CA
Country: UNITED STATES
Position Type: Full-time
Experience: 02 - 05 Years
Description:
The world’s largest art community is hiring! DeviantART is looking to add a full-time Customer Service Manager to our team.
The Customer Service Manager position provides thorough management of deviantART’s Help Desk and Help Desk team members, in order to meet the highest standard of support and customer service throughout deviantART’s community and e-commerce environment.
Reporting to the Director of Community Operations, the successful candidate will be responsible for developing, delivering, and managing appropriate customer service processes and procedures. This job is for someone who is a consumer advocate, solver of problems, can act as a team mentor, and above all else, is a people person.
Job Duties:
Qualifications:
- Previous experience in a help desk or customer service environment, preferably at senior or management level within an e-commerce environment
- Working knowledge of CRM systems, such as Salesforce, SugarCRM, or Zendesk
- Working knowledge of e-commerce payment processes and standards
- Strong problem solving skills and ability to work cross-functionally, between technical and non- technical teams
- Proven history of being able to work under pressure, multi task and meet deadlines
- Comfortable working in a fast-paced environment
- Effective project management and analytical skills with ability to adjust to shifting priorities
- Must be a team player and able to both lead projects and take direction. This includes a willingness to share ideas, yet also be receptive to questions and suggestions
- Excellent written and verbal communication skills
- Highly computer and Internet savvy
- Must be at least 18 years of age and willing to work from our Hollywood, CA office
Apply:
